Telehealth

Telehealth is an emerging area of practice for many health care professionals. Regulations, policies, and standards are in flux until a "gold standard" becomes consensus; but that has not stopped technology from entering into mainstream practice. It is not surprising that RDNs are asking themselves how their patients can benefit from Telehealth and Telenutrition.

Here, you will find information for providing telehealth care to your patients.


RDNs' Guide to Practicing Telehealth During the COVID-19 Pandemic

This quick guide provides guidance about practicing telehealth in the context of the COVID-19 national public health emergency as Medicare, commercial/private payers, and some Medicaid programs temporarily modify their policies and rules to expand access to care via telehealth. The guide is for RDNs who are not working in facilities and who already provide in-person MNT to consumers with Medicare, commercial/private insurance, and/or Medicaid (e.g., already a network provider with payers).

  • If you are an RDN working in a facility, please refer to your organization for specific guidance. If your organization is providing other services via telehealth, RDNs may be able to leverage internal resources.
  • RDNs in urban Federally Qualified Health Centers are able to provide MNT in accordance with CMS waivers related to telehealth. The temporary changes do not apply to rural Federally Qualified Health Centers at this time.
  • If you are interested in becoming a Medicare provider, Medicare is expediting the Medicare Part B provider enrollment process and offering temporary Medicare billing privileges.
  • If you are not already providing MNT services to consumers and billing insurance, visit the Academy's Payment section.

RDNs will need to confirm policies with each private payer, including Medicare Part C (Medicare Advantage) plans, or respective Medicaid programs. Policies and rules are changing daily, so check Academy updates on a regular basis for the most current information.

This information should not be interpreted as a change in benefits and coverage for Medical Nutrition Therapy, but rather how the MNT can be provided. Payment for MNT and other services provided by RDNs is still dependent on several factors including, but not limited to, individual patient benefits, individual policy coverage specifics, provider status (in network vs out of network), and related payer policies. In addition to numerous temporary changes related to telehealth delivery, many insurance companies are also waiving copayments and cost sharing for many services. Keep in mind that telephonic visits do not quality for telehealth visits under Medicare. RDNs can ask private payers about the use of telephone to provide MNT, especially for patients who do not have access to the required technologies.

First Steps
  • Check with your professional liability insurance carrier to ensure your policy covers providing care via telemedicine. The professional liability insurance offered through the Academy's Member Advantage Program (Proliability administered by Mercer Consumer) does not exclude telehealth/telemedicine services.
  • Familiarize yourself with the interim telehealth policies with any payers for whom you are a network provider. If telehealth policies do not specifically identify RDNs or MNT, seek clarification from provider services/provider relations (not customer service, which is for health plan members) or relevant department.
  • Ensure that you are providing services in accordance with your state laws and regulations.
  • Licensure:
    • If you are licensed in the state where the patient is located, there are no additional requirements.
    • If you are not licensed in the state where the patient is located, you are likely to be required to become licensed either (1) to provide MNT at all to clients or patients in that state or (2) to be eligible to provide nutrition care services via telehealth in that state. Information related to licensure requirements can be found on the Academy's Licensure and Telehealth page. Find additional information related to licensing and providing telehealth services out of state
    • In addition, there are often specific rules requiring a license to provide telehealth services to Medicaid beneficiaries. Medicaid waivers to these requirements must be requested by the individual state that wants to use them. Although many states have temporarily relaxed regulations related to the provision of certain telemedicine services, we recommend you contact your state department of health, state dietetics board, or state medical association for up-to-the-minute information in your state.
Telehealth Platform/Vendor Selection: Considerations for Short Term and Long Term Use

This content is designed to provide information only and not intended to endorse any specific products or services.

You will need to use communications technology that complies with payer requirements to provide MNT to your patients remotely. Medicare and several payers have relaxed some requirements during the public health emergency. Services delivered via the telephone may not be included as state laws and payer policies typically require audio-video interactions. Medicare specifically requires audio-video connection for MNT and DSMT services. Make sure to get clarification from private payers regarding the ability to provide MNT telephonically.

  • If you are currently using any kind of practice management system or electronic health record, check with the vendor to see if there is telehealth functionality that can be turned on.
  • Carefully review Business Associate Agreements for any telehealth platforms you are considering. Understand who has access to, and owns any data generated during a patient visit.
  • Ask colleagues what telehealth platforms they are using. Inquire with other Academy members via DPG list servs and the Reimbursement online community.
  • Consider ease-of-use for both the RDN and clients.
  • Consider whether you need a document sharing feature in a telehealth product.
  • Get clear on the pricing structure (e.g., monthly rate, subscription, per visit fees).
  • Confirm you have internet service that is optimal for supporting any telehealth platforms or any approved temporary communications technologies. The amount and speed of the internet connection, along with Wi-Fi signal strength where utilized, will impact the video quality and amount and speed of data transfers.
  • Compare the technical support available from telehealth vendors.

Non-public Facing Communications Technology to Provide Services via Telehealth

Medicare is allowing temporary use of non-public facing communications technology to provide services via telehealth. Effective immediately, the Department of Health and Human Services Office for Civil Rights will temporarily waive penalties for HIPAA violations against health care providers that serve patients in good faith through everyday non-public facing communications technologies during the emergency.

Under Medicare, RDNs may temporarily use popular applications that allow for video chats. RDNs should notify patients that these third-party applications potentially introduce privacy risks. Take all steps to use available encryption and privacy modes when using the following applications. These include:

  • Apple FaceTime
  • Facebook Messenger video chat
  • Google Hangouts video
  • Whatsapp video chat
  • Skype

The following applications should not be used as they are public facing:

  • Facebook Live
  • Twitch
  • TikTok and similar video communication
  • Chat rooms such as Slack

Additional notes about selecting technology platoforms:

  • RDNs should seek clarification with commercial payers and Medicaid programs regarding rules and standards.
  • Be aware that if you are using personal devices to access any of the temporarily approved communications technologies, clients/patients may have access to your personal telephone numbers. There are apps available, such as Doximity, that allow clinicians to securely contact patients while also masking your own cell phone number and replacing it with your office number in the caller ID.
  • Ensure you and your client/patient have adequate battery/power and bandwidth if using cell phones or tablets.
  • RDNs who wish to provide MNT via telehealth beyond the time frame of the public health crisis will want to identify a telehealth platform that meets standard HIPAA and payer requirements.
Workflow and Patient Care

Review and update all processes associated with appointments:

  • Determine whether scheduling modifications are needed.
  • Confirm/understand the location eligibility (setting for the client/patient) for each payer.
  • Train team members, schedulers, and others as applicable.
  • Determine how client insurance information will be obtained (e.g., insurance cards).
  • Review the Office of Civil Rights announcements regarding temporary adjustments under HIPAA.
  • Determine processes for sharing patient policies and complete forms (e.g., HIPAA policy and acknowledgement form, financial policy, authorizations for release of medical information, and any other forms relative to your practice).
  • Obtain and document patient consent for telemedicine interactions. Here is an example of a telehealth acknowledgement from the American Academy of Pediatrics.
  • Check to see if your telehealth vendor can support electronic consent.
  • Determine how you will collect payment from patients. Refer to payer policies regarding patient copayments and cost sharing during the COVID-19 public health emergency specifically, as many payers are waiving copayments for services provided via telehealth.
  • Determine how you will issue receipts, including consideration for receipts that may require protected information (e.g. IRS requirements for Flex Spending Accounts, Healthcare Savings Accounts).
  • Review and update financial policy if applicable.
  • Conduct a practice session before you use any new platform.
  • Update voicemail, website, and social media to let your patients know your practice is now offering telehealth services.
  • Provide instructions on how to access telehealth visits based on your practice’s technology and workflow to maximize appointment time and avoid disruptions to care.
  • Identify and set up a quiet and professional space. Notice what your patients/clients will see.
  • Familiarize yourself with where the camera is positioned on your device, and practice looking directly into the camera to ensure good client interaction.
  • Identify teaching aides (labels, food/product photos) for telehealth purposes.
  • Determine how information (e.g. action plan, recommendations, written educational materials) will be provided to the client (e.g., email, provider portal, website) if not using a telehealth platform that enables document sharing.
  • Consider employing multiple monitors to accommodate client visibility as well as documentation requirements.
  • Ensure you are still properly documenting visits as you normally would with an in-person visit.
  • Consider taking screen shots as a way to document the time spent with patients while using time temporarily approved non-public facing communications technology.
Medicare Rules Around Telehealth Delivery During COVID-19
  • Medicare pays RDN Medicare providers for covered services furnished to beneficiaries in all areas of the country in most settings.
    • Coverage and payment for telehealth is no longer limited to rural areas during this public health emergency.
    • Temporary rules allow RDNs to provide MNT and other Medicare Part B covered services via telehealth to patients in expanded settings. The clients/patients can use approved communications technology from their homes.
    • CMS is temporarily offering expedited enrollment for new Medicare providers to receive temporary billing privileges. RDNs can call the toll-free hotline for the Medicare Administrative Contractor that services their geographic area and enroll over the phone. They will be notified of their approval or rejection during the phone conversation.
    • RDN Medicare providers who shift their practice location to their home need to call their Medicare Administrative Contractor’s provider enrollment hotline to add their home address to their Medicare enrollment file. If the RDN has reassigned their benefits to a clinic/group practice, the clinic/group practice can do this for them.
    • The temporary changes (CMS waivers) do not extend to Rural Health Centers, rural Federally Qualified Health Centers, and long-term care facilities. RDNs and other providers in these settings are unable to provide care via telehealth to patients in their home or other health care facilities.
    • Services are not limited to patients with COVID-19.
Coding, Billing and Payment for MNT and DSMT When Delivered via Telehealth During COVID-19
  • MNT provided via telehealth is still MNT. The CPT® codes used to submit claims to Medicare (most private payers and Medicaid) for in-person visits are the same codes used for telehealth: 97802, 97803, 97804, G0270. Find more information about CPT® and G codes for RDNs.
  • Use Place of Service code 02 - Telehealth when submitting claims to Medicare. No modifier is required.
  • Get clarification from private payers and state Medicaid programs for how to submit claims for MNT provided via telehealth.
    • Place of service code, if other than (02), and/or
    • Use of any modifiers. For example, modifier 95 describes synchronous telemedicine service rendered via a real-time interactive audio and video telecommunications system.
  • Medicare pays for MNT provided via telehealth at the same rate as in-person visits. See the Medicare physician fee schedule for more information.
    • Clarify rates with private payers and Medicaid as they may or may not pay for telehealth services at the same rate as an in-person encounter.
    • For more information on state payment parity laws, refer to the Center for Connected Health Policy.
  • Certified providers of accredited Diabetes Self-Management and Training programs can provide DSMT and submit claims to Medicare using codes G0108 and G0109. Programs contracted with private payers and Medicaid programs should seek clarification regarding telehealth policies.
  • There are new codes for which RDNs may be reimbursed for electronic communication with established patients. The new online assessment and management services for established patients (G2061, G2062 and G2063) are payable under Medicare when requirements for using the codes are met. Check with private payers to confirm adoption of and payment for the equivalent CPT codes (98970, 98971 and 98972). For more in-depth information, read the November 2019 issue of the MNT Provider.
  • RDNs providing MNT to Medicare Advantage (Medicare Part C) enrollees should contact Medicare Part C plans directly.
  • Current telehealth policy information may be accessed through provider portals.
  • If you are out of network with a client/patient's health insurance company or other provider network, do not assume that temporary telehealth policies apply.
  • The America's Health Insurance Plans website provides broad summaries of private payer policies in response to COVID-19.

Key questions to ask private payers and Medicaid about billing for services provided via telehealth (Make sure to contact provider services and not customer service):

  • Is the fee schedule for MNT delivered using telehealth the same as in-person visits?
  • What place of service code should I use?
  • Is a modifier required? If so, which modifier?
  • What communications technologies are allowed?
  • Can services be provided telephonically? (e.g., if client does not have access to technology or internet).
Additional Telehealth Resources
  • Medicare Telehealth Services and Registered Dietitians

    The Medicare Part B program allows several services provided by RDNs and nutrition professionals to be offered via telehealth. When providing these services via telehealth, all of the CMS requirements for such services still must be met.

  • Practicing Telehealth

    Practice tips and resources for RDNs interested in telehealth, including information about telehealth and ethics.

  • Telehealth and Payment

    Information and resources about HIPAA, Medicaid, Medicare and payment topics as they relate to telehealth.

  • Telehealth Practice Survey 2015 Summary

    The Telehealth Practice Survey provided valuable insight into current knowledge and service delivery for nutrition and health practice. It also helped identify needs that will be used to inform Academy strategies on both the education and advocacy fronts.