COVID-19 and Academy Office Update

03/13/2020 - As the Academy continues to closely monitor the novel coronavirus (COVID-19) situation in coordination with guidance from the U.S. Centers for Disease Control and Prevention, the World Health Organization and state and local governments, the health and safety of our communities remain a top priority.

We are taking every precautionary measure to prevent any additional spread of COVID-19, while ensuring the least amount of disruption to Academy operations. From a public health perspective, it is wise and socially responsible for the Academy to do its part in reducing the pandemic’s curve and easing the potential burden on the health care system.

Toward the goal of safeguarding all employees, their families and members of the community, we implemented the following:

Beginning Monday, March 16, 2020, the Academy closed its physical office locations in Chicago and Washington, D.C., until Thursday, April 30. This information has been prominently posted to our website, featured in social media outreach and also highlighted in Eat Right Weekly.

The Academy's robust telecommuting program ensures that our employees are able to perform essential job functions remotely. The vast majority of services to Academy members will remain uninterrupted. At this time, all staff business travel is cancelled through April 30. We continue to encourage the use of virtual meetings and the Academy is exploring innovative methods and new platforms as needed to accomplish our work on behalf of members and the public.

We understand this is a challenging time and are committed to ensuring as little disruption as possible. Click here for specific email addresses and phone numbers by department. Member Service Center representatives will be available by phone at 800/877-1600, ext. 5000 and via email at International members may reach the Academy at 312/899-0040, ext. 5000. If you recently mailed physical items of timely importance, please contact the Member Service Center.

Updated March 25